Unable to load the game or experiencing slowness (lag). What ...

It also requires to have hardware acceleration enabled in the browser of your choice. ... We have found that players updating their Google Chrome browser to ... TechnicalIssues Back KnowledgeBase TechnicalIssues Unabletoloadthegameorexperiencingslowness(lag).WhatcanIdo? Unabletoloadthegameorexperiencingslowness(lag).WhatcanIdo? OurgameneedsastableInternetconnectiontoplay,andisdevelopedwithup-to-datesystems,browserversions,anddriversforvideocardandothercomponentsinyourcomputerinmind.Italsorequirestohavehardwareaccelerationenabledinthebrowserofyourchoice.Whilethisisenabledformostbrowsersbydefault,itisn'tforallbrowsers,andcouldhavebeendeactivatedbyauserofthebrowser,orbythebrowseritself.GoogleChromeversion86WehavefoundthatplayersupdatingtheirGoogleChromebrowsertoversion86,orusinganyotherChromium-basedbrowser(suchasEdge,Opera,andothers),couldencountertroubleplayingourgame,showingitselfinbeingunabletoloadthegameclient,orinaslowgamingexperienceifitispossibletoloadthegame.This,inmostcases,iscausedbythebrowser'shardwareaccelerationfeaturebeingdisabled.Ifthatisthecase,youcanattempttore-enablethisfeaturemanually,whichwillallowyoutoplaythegameagaininmostcases.Tore-enablethehardwareaccelerationinyourbrowser,pleaselocatetheoptionsfromthesettings.InGoogleChrome,simplyopenChrome'ssettingsbyclickingonthethreeverticaldotsatthetoprightofthebrowser'sinterface.Fromthere,select"Settings".Alternatively,youcanvisit"chrome://settings"directlyviatheURLbarintheGoogleChromebrowser.Withinthesettings,eitherusethesearchbaratthetoptosearchfor"hardwareacceleration",orinthemenuontheleftside,click"Advanced",then"System".Youshouldnowseeasettingnamed"Usehardwareaccelerationwhenavailable".Toenableit,flicktheswitchtotherightside.GoogleChromewillaskyoutorelaunch,sothatthechangescantakeeffect.Pleasedoso.Settingsforotherbrowsersmaylookdifferently,butthenamingoftheoptionwillalmostalwaysincludethewords"hardwareacceleration".Incaseyoudon'tknowhowtocheckthissettingforthebrowserofyourchoice,pleaserefertothemanufacturer'swebsite,orthebrowser'sHelpsection,oftenfoundthroughitssettings.When yourbrowser hasrestarted,youshouldbeabletoaccessthegameagain.Ifthatisnotthecaseforyou,itcouldbeduetoacompatibilityproblem,mostlikelycausedbyoutdateddriversforyoursystem,especiallyyourgraphicscard.Specifically,withtheintroductionofGoogleChromeversion86,anincompatibilitywasidentifiedwithAMDGraphicscardsusingdriversusingAMD'sinternalversioningnumbers8.17.10*andolder.However,theremayalsobecaseswhereanoutofdatedrivercausesissuesnotspecificallyforthisdriverversion.Inallofthesecases,werecommendyoudownloadthemostup-to-datedisplaydriversfromyourgraphicscardmanufacturer.Themostcommonlyusedonesare AMD, Nvidia,and Intel.Youcanalsotryplayingthegamethroughanotherbrowserofyourchoice(e.g.MozillaFirefox,whichisnotChromium-based),oryouarewelcometocontactoursupportteambyclickingthegreen"Contactus"buttonatthebottomofthisarticle.Wewillbehappytoassistyouwhereverwecan! ContactSupportaboutthisissue